Case Study 1: Transforming the Organization

Case Study 1: Transforming the Organization
Due Week 5 and worth 175 points
Congratulations! The executives are taking your information system proposal seriously. In fact, they think
it has the potential to transform the way the organization works.
The CIO asked you to read Connelly (2016) to think about what resources you’ll need to get your new
information system up and running. Please also review the five case studies in (Basu 2015, p. 32-35) so
you can recommend a change management pattern for your company to follow.
Write a memo to the CIO that describes how to implement your information system into the organization.
Please focus on these topics:
1. How much of the implementation work can you handle? What additional resources (people,
information, time, money, etc.) will expedite the process so you don’t end up like Susie Jeffer?
2. Outline a change management strategy: What new equipment and software are necessary? What
training and support will the staff need? How will the staff complete their work during the transition
period? Do you anticipate other areas of resistance?
3. The CIO is very skeptical, so provide evidence that your assessment is accurate and complete. It
can be difficult to admit to personal limitations!
Your memo should be 3–5 pages long.
References:
Basu, K. K. (2015). The Leader’s Role in Managing Change: Five Cases of Technology-Enabled
Business Transformation. Global Business & Organizational Excellence, 34(3), 28-42.
doi:10.1002/joe.21602.
Connelly, B., Dalton, T., Murphy, D., Rosales, D., Sudlow, D., & Havelka, D. (2016). Too Much of a Good
Thing: User Leadership at TPAC. Information Systems Education Journal, 14(2), 34-42.
Grading for this assignment will be based on answer quality, logic / organization of the paper, and
language and writing skills, using the following rubric.
Points: 175 Case Study 1: Transforming the Organization
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. How much of the
implementation work are
you able to handle? What
additional resources
(people, information,
time, money, etc.) will
expedite the process so
you don’t end up like
Susie Jeffer?
Weight: 30%
(52.5 points)
Inadequate
description of
strengths and
limitations, only
described one or
the other
Limited
identification of
resources, unclear
how resources will
expedite process
Inadequate
connection to the
case study
Somewhat
described strengths
and limitations
Reasonable
resources
connected to
limitations, info on
how process will be
expedited
Reasonable
connection made to
the case study
Described
professional
strengths and
limitations
Identified additional
resources needed
based on
limitations,
described how
process will be
expedited
Applied case study
lessons learned
Identified project
risks and scope
creep, offered
advice on mitigating
both
Provided thorough
understanding of
the case study and
applied lessons
learned to the
information system
2. Outline a change
management strategy:
What new equipment and
software are necessary?
What training and
support will the staff
need? How will the staff
complete their work
during the transition
period? Are there other
areas of resistance that
you anticipate?
Weight: 30%
(52.5 points)
Inadequate
explanation of why
new equipment
needed
Did not propose
staff training
Limited explanation
of how staff will
continue to work
Inadequate
anticipation of
resistance stated
Somewhat
explained why new
equipment was
needed
Did not propose
staff training
Reasonable
explanation of how
staff continue to
work
Reasonable
anticipation of
resistance
Explained why new
hardware and
software are
needed
Proposed staff
training
Explained how staff
would continue
work during
transition
Anticipated areas of
resistance
Connected need for
change
management to
business needs
Organized structure
for staff training on
implementation
strategy
Recommended
approaches to
address resistance
3. The CIO is very
skeptical, so offer
evidence that your
assessment is accurate
and complete. It can be
difficult to admit to
personal limitations!
Weight: 30%
(52.5 points)
Inadequate
evaluation of
alternative
assessment
Limited explanation
of why the
alternative
assessment is
inaccurate or
incomplete
Evaluated one
alternative
assessment
Somewhat
explained why the
alternative
assessment was
inaccurate or
incomplete
Reasonable
Evaluated
alternative
assessments
Explained why
alternative
assessments are
not as accurate or
complete
Provided evidence
Proposed how to
mitigate personal
and team limitations
Proposed
considerations that
would interest other
members of the Csuite

Limited evidence as
to why the
assessment is
accurate and
complete
evidence that the
assessment is
accurate and
complete
that the assessment
is accurate and
complete
4. Clarity, persuasion,
proper communication,
writing mechanics, and
formatting requirements
Weight: 10%
(17.5 points)
Unclear structure,
not persuasive,
major grammatical
errors
Somewhat clear
structure, limited
persuasion,
grammatical errors,
language too simple
or too wordy
Clear structure,
persuasive writing,
minor or no
grammatical errors,
length and format
within requirements,
plain language
No grammatical
errors, plain
language,
organized by topic,
references business
needs, connects to
technical specs,
persuasive