Paper on Management Research discussion

Question description

Week Two DQ 1·Based on the recommended readings and your own experience, post a 200-250-word response to the following discussion question.  Please, make sure your answer reflects your own words and critical thinking.You are the supervisor of a call center. Lately, there have been many misdirected or dropped calls. Develop one or two research questions and three hypotheses that might account for misdirected or dropped calls.DQ 2Based on the recommended readings and your own experience, post a 200-250-word response to the following discussion question.  Please, make sure your answer reflects your own words and critical thinking.Identify a management dilemma you face at work or at an organization with which you were previously employed. Using the Management-Research Question Hierarchy in Ch. 5 of the text, develop the management questions, research questions, investigative questions, and measurement questions.